Privacy Policy

This is Language Privacy Policy

Protecting and respecting your privacy is incredibly important to us.

This privacy policy, along with our Website Terms of Use, explains how we use and process all the personal data that we collect from you or that you provide. By visiting and continuing to use you are accepting and consenting to this policy- so please read it carefully!

Before we start, we should explain that we refer to “personal data” in line with European and UK data privacy law, but the way we collect, process and disclose “personal data” is the exactly the same as how we collect, process and disclose “personal information” in line with the Children’s Online Privacy and Protection Act (COPPA) applicable in the USA and other US privacy laws. We’re just as serious about your privacy wherever you are.

The Website and the services it offers are provided and operated by This Is Language Ltd, a company incorporated in England and Wales under company number 07792177. Our registered office is at 41 Cornmarket Street, Oxford, England, OX1 3HA.

1. Which personal data we might collect from you and how we will use it

This is the personal data we may collect from you, and why:

First of all, if you contact us, we will keep a record of what’s been said so that we can reply fully and usefully.

Schools or educational centres - if you’re a teacher (or are subscribing on behalf of an educational centre) we ask for some of your personal details such as your name, position and your email address. We will use this personal data for the administration of your account and operation of the service, and also for our marketing, sales and business development. We will also need the details of the students who will access the service, but the nature of that personal data and how we use it is explained fully in section 2 below.

Individual Users - if you subscribe with us independently of an educational centre, we ask you for personal details including your name, your email address, your password, your password question, your password answer, your date of birth, your native language(s), your line of business (where applicable) and your interests. We will use this personal data for the purposes of administration, operation of the service, marketing, sales and business development and password security.

We keep records of the tests and activities that you and your students have completed and the points you’ve earned. We count up points scored by users so we can do some internal statistical analysis and research, but it’s mainly so we know when to say well done.

We may use your e-mail address to send you our newsletter, which will keep you informed of changes and improvements to the Website. The newsletter may contain promotional offers, although we definitely won’t send these to you if you are a student subscribing to the service. These communications will be sent to you by e-mail no more than once a week. You can unsubscribe from the newsletter whenever you like.

We collect statistical information to monitor the Website usage. This helps us to develop the Website and the service, and make sure things keep improving. We may provide statistical information to third parties, but this information will not identify you personally in any way.

2. Student personal data: What we need and why

To make sure you can make the most of the Website, we need Educational Centres to provide us with some personal data from students including first name, last name, an email address and a password.

Any personal data we hold about students who have access to the service is only used for individual progress tracking and, possibly, to publish the names of winners and high performers on the Website. We will not use student personal data for any commercial purpose whatsoever.

It is the educational centre’s responsibility to make sure it has the appropriate parent or guardian permission to pass on a student’s personal data. Most centres’ policies - which parents and guardians usually agree to when they initially provide their children’s details to the centre - state that the centre may provide student personal details to suppliers of goods and services for the purposes of administration of education and training. This is enough to cover providing us with the data we need, so there’s no need to ask parents or guardians again- although you can if you’d like to. We will never pass on any student personal data to third parties, apart from in accordance with section 5 of this policy.

If you are a student under the age of 13 and you want to access the service individually rather than through your school or other educational centre, we will not collect any of your personal data without checking with your parent or guardian first and making sure we’ve got their verifiable consent.

3. How we use your IP addresses and cookies

Like a lot of websites, we may collect information about your computer, including, where available, your IP address, operating system and browser type, for our own administration and to keep an eye on how you’re using the site so we can make sure we’re giving you the right service.

We may use a cookie file to store information. Cookies are small files which are stored on your computer and are which we can use to improve our Website and to deliver a better and more personalised service. They enable us to store information about your preferences so we can customise our Website according to your individual interests and make it more useful and interesting for you.

You can refuse to accept cookies by activating the setting for refusing to set cookies on your browser. However, if you choose this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Website.

4. Where we store personal data

All information you provide us with is stored on our secure servers in the EU. Sometimes it is also stored on local machines, but only to the extent that it’s necessary for development purposes, and it’s always in accordance with internal security procedures. Where we have given you (or where you have chosen) a password which gives you access to certain parts of our Website, you are responsible for keeping this password safe and confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our utmost to protect your personal data, we cannot guarantee the total security of your personal data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access to your personal data.

5. Disclosure of your personal data

We will never, ever, sell your personal data. However, there are a few circumstances in which we might disclose it to third parties:

If we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of those business or assets.

If This Is Language Limited or substantially all of its assets are acquired by a third party, in which case personal data held by us will be one of the transferred assets.

If we are under a duty to share your personal data in order to comply with a valid court order or official request from a competent data protection authority such as the Information Commissioner.

6. Your rights

You have the right to ask us not to use your personal data for marketing purposes. You can exercise this right very easily at any time by contacting us via the Contact page on the Website.

If you are a parent consenting to our collection and processing of the personal data of your child, you can consent to our collection and use of that personal data without consenting to disclosure of that data.

Our Website may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies, and that we do not accept any responsibility or liability for these policies. You should definitely read these policies before you submit any personal data to these websites.

7. Access to personal data

The Act gives you the right to access all the personal data held about you. We’re happy to provide this information if you would like to exercise this right of access in accordance with the Act. Unfortunately, any access request may be subject to a fee of £10 to meet our costs in providing you with details of the personal data we hold about you.

If you are a parent, teacher or educational centre letting us collect and process the personal data of a child, you can review the personal data we hold about your child, request to have all such personal data deleted and/or refuse to allow any further collection or use of your child’s personal data.

If you wish to access personal data in accordance with this policy, please contact us. The means for doing so are explained in section 9 below.

8. Changes to our privacy policy

If we make any changes to this privacy policy in future we will post them on this page and, if appropriate, notify you with an email. If you keep using the Website after we have notified you of the changes, we will take that to mean you have consented to the changes to the use of your personal data.

9. Contact

We’re happy to receive any questions, comments or requests about this privacy policy. To make sure we get back to you as soon as possible, email us on We can also be contacted by post at 41 Cornmarket Street, Oxford, England, OX1 3HA, or by telephone on +44 (0)1865 958 068.